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New G-Grip speaker not pairing with other devices

Bev Matthews Jan 03, 2015 05:34PM PST

We have read your other post about this and followed the directions to reset the bluetooth on the speaker as well as the iPhone, iPad, and mac. Not able to pair with any of them. Turned devices off/back on, still no pair. Pressed the pairing button down on the speaker for 5 seconds - still unable to pair. We are able to get sound with the 3.5 mm yellow cable.

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support@gprojectgear.com Jan 15, 2015 05:43AM PST G-PROJECT Agent
Hi Bev!

Sorry to hear you are having a connectivity issue with your G-GRIP. I would be happy to help troubleshoot the problem with you. If you dont mind answering a couple questions below it will help determine our next steps.

• How long ago did you purchase your G-GRIP?

• Have you successfully paired your Bluetooth devices before?

• What color LED lights are illuminated when you power G-GRIP on? Are they solid or blinking?

• Did you unplug the 3.5mm Line In cable before you are attempting to pair with a Bluetooth device? Even if nothing is attached to the other end of the Line In cable, G-GRIP to see the Line In connection and will over ride any Bluetooth attempts.


G-Support

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