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Battery Charge

bret Aug 21, 2014 04:19PM PDT

Just got a G-Zip...my question is this...it plays well plugged into myb laptop, but does not respond at all when I try to play off battery alone. Does the battery have to be fully charged before it will power the unit? Thanks...

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Store Support Aug 28, 2014 06:41PM PDT G-PROJECT Agent
Hi Bret!

It is recommended that you fully charge G-ZIP when you first get it. You may find that some functions may not respond at low battery levels. Please let us know if you are still having a problem when fully charged. If so, we may suggest a replacement.

G-Project Support Team
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Jose Franco Oct 06, 2014 06:42PM PDT
Where and how can I purchase a replacement charger for my G Grip ?

I broke my original, left it in Spain, and am stranded in AZ for months.
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Store Support Oct 06, 2014 06:42PM PDT G-PROJECT Agent
Hi Jose!

Sorry to hear about your power adapter for your G-BOOM. If you could please contact one of the reps in our in our parts office, they will be happy to order you a new one. The office number is 855-896-1795 and they can be reached Monday - Friday from 8am - 5pm CST.

Thanks!

G-Support

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