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Bluetooth Won't reset or connect

Rob Dougherty Aug 13, 2014 09:35AM PDT

I just bought my gpop yesterday and the pair button is not working and will not reset or allow my phone to connect to it, the light simply stays white all the time.

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Store Support Aug 15, 2014 05:15PM PDT G-PROJECT Agent
Thank you for your post Rob.

I'm sorry to hear you are having a problem pairing your G-POP. I would be happy to help troubleshoot the issue with you. Most of these pairing issues are a result of swapping Bluetooth sources before terminating the current connection. This sometimes causes G-POP to remain connected or paired to the previous audio device. That said, it sounds like the Bluetooth needs to be reset on your G-POP, as well as on your smartphones, tablet and laptop.

• To clear the Bluetooth memory on G-POP, press and hold the Pairing button for 5 seconds. This will clear all Bluetooth settings on G-POP.

• Next you will want to go into the Bluetooth settings menu on your smartphone and clear / 'forget this device' from the list (and any other devices you may have connected to G-POP previously).

• Now power on G-POP and try searching for Bluetooth compatible devices with your smartphone. After a few seconds it should detect G-POP, at which time you can select G-POP and establish a new connection.

Please let me know if this solution helps. Thanks!

G-Project Support Team
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Apurva Apurva Oct 05, 2017 09:24AM PDT
Hi!

I am facing the same issue. My bluetooth indicator is also not turning on,neither can I read the speaker from any of my bluetooth enabled smartphone/device.

Since I am in India right now and for the next 3-4 months atleast I can't claim the warranty or anything. So it will be really helpful if I could reset the speaker or maybe get directions to open up the hardware for repair.

Thanks!
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support@gprojectgear.com Oct 05, 2017 09:24AM PDT G-PROJECT Agent
Hi Apurva,

I'm sorry to hear that you are having a connectivity issue with your speaker. I would be happy to help troubleshoot the problem with you.

Most of these pairing issues are a result of swapping Bluetooth sources before terminating the current connection. This can sometimes cause your speaker to remain connected or paired to the previous audio streaming device. That said, it sounds like the Bluetooth needs to be reset on your speaker, as well as on your Bluetooth streaming device(s). Please follow the instructions below:

• First you will want to go into the Bluetooth settings menu on your audio streaming device (and any other devices you may have previously connected to your speaker) and delete / 'forget this device' from the list completely.

• Next you will want to clear the Bluetooth memory on your speaker, this can be done by pressing and holding the Pairing button for 5 seconds or until the blue LED starts blinking, indicating that your speaker is searching for a compatible Bluetooth device.

• Now with your Bluetooth streaming device and your speaker both powered on, try searching for Bluetooth compatible devices under the Bluetooth settings menu of your audio streaming device. After a few seconds it should detect your speaker, at which time you can select your speaker and establish a new connection.

Your G-Support Team

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