Aug 08, 2014 06:36PM PDT
Thank you for your post. You can leave G-ZIP powered on while charging as it will not effect it. The red LED light will illuminate while the unit is charging and will turn off when fully charged. Charging durations will vary depending on the remaining battery level when connected to your computer, but should usually take a full charge in about 3 hours if the battery is completely dead
Jan 08, 2015 09:26AM PST
Sorry to hear you are having a problem with you G-ZIP. It sounds like it could be a loose wire inside the unit or a bad circuit board. If you can send us a direct email I will be happy to open a ticket and see if we can get it exchanged for you. The reason I am asking you to send a direct email rather then continuing the process here is that we will need your contact info and we prefer that is not posted here in a public thread.