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Heather Williams Jul 30, 2014 09:41PM PDT

Is it best to charge the gzip with it off? I just plugged it in and there is no on light but the red light is on. How will I know when its charged? How long does it need to charge for on my computer?

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Store Support Aug 08, 2014 06:36PM PDT G-PROJECT Agent
Hi Heather!

Thank you for your post. You can leave G-ZIP powered on while charging as it will not effect it. The red LED light will illuminate while the unit is charging and will turn off when fully charged. Charging durations will vary depending on the remaining battery level when connected to your computer, but should usually take a full charge in about 3 hours if the battery is completely dead

G-Project Support Team
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G-Project Support Jan 08, 2015 09:26AM PST G-PROJECT Agent
Hi Sandy!

Sorry to hear you are having a problem with you G-ZIP. It sounds like it could be a loose wire inside the unit or a bad circuit board. If you can send us a direct email I will be happy to open a ticket and see if we can get it exchanged for you. The reason I am asking you to send a direct email rather then continuing the process here is that we will need your contact info and we prefer that is not posted here in a public thread.


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