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volume, volume controls

Mark Jul 09, 2014 02:18PM PDT

The volume controls (+ and - buttons)don't affect the volume in Bluetooth or Aux music playback. Operating them does cause the Bluetooth to lose it's connection temporarily, or if they are held down for 4-5 secs, the Bluetooth fails and has to be switched off and on to reconnect. Is this normal? Why don't the volume controls work?

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Store Support Jul 11, 2014 07:48AM PDT G-PROJECT Agent
Hi Mark!
I'm sorry to hear you are having a problem with your G-POP. I would be happy to help troubleshoot the issue with you. It sounds like it could be a bad Bluetooth connection or the G-POP may have a defect issue, as the volume buttons should not effect the Bluetooth connection. That said, let first try to reset the Bluetooth on your G-POP, as well as on your smartphones or any other device you have used with your G-POP.

• To clear the Bluetooth memory on G-POP, press and hold the Pairing button for 5 seconds. This will clear all Bluetooth settings and G-POP.

• Next you will want to go into the Bluetooth settings menu on your smartphone and clear / 'forget this device' from the list (and any other devices you may have connected to G-POP previously).

• Now power on G-POP and try searching for Bluetooth compatible devices with your smartphone. After a few seconds it should detect G-POP, at which time you can select G-POP and establish a new connection.

Please let me know if this solution corrects the volume button issue or if we need to request you send in the G-POP for further troubleshooting.

Thanks!

G-Project Support Team
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JOHN Jul 22, 2014 06:46PM PDT
Is there an adjustment for volume on my new G-Zip?
I can't find one but the manual says it can be adjusted.
John
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Store Support Jul 22, 2014 06:47PM PDT G-PROJECT Agent
Hi John!

Thank you for your post and G-ZIP purchase. I am sorry for the confusion as there was a misprint in the user guide. The statement instructing to turn up the volume on the G-ZIP was duplicated from the G-POP user guide. The G-POP is a similar compact speaker and features the additional volume control on the unit, as well as Bluetooth connectivity.

We are in progress of making a running change to update the G-ZIP user guide on future shipments.

Again, I apologize for any confusion,


G-Project Support Team

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