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No sound?

Alissa Jul 07, 2014 06:33PM PDT

I received this speaker about 9 months ago. Seriously the best speaker ever. Great sound for such a little guy.
Anyways, at first it was almost like the wiring was off, it had to be in a certain position for sound to come out. Now, it doesn't work at all. Lights come on and everything, just no sound.

Maybe it's because of the retractable cord?

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Store Support Jul 14, 2014 10:44AM PDT G-PROJECT Agent
Hi Alissa!

Sorry to hear you are having a connectivity problem with you G-ZIP. It sounds like it could be the loose wire inside the unit or the audio line in cable. If you can send us a direct email I will be happy to open a ticket and see if we can get it exchanged for you. The reason I am asking you to send a direct email rather then continuing the process here is that we will need your contact info and we prefer that is not posted here in a public thread.

G-Project Support Team
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Chris Sep 05, 2014 12:21PM PDT
The manual indicates to troubleshooting the sound by adjusting the volume on the G-Zip and/or audio source. Where is the volume control on the device? The only way that I can adjust the volume is through the audio source (ie Ipod, MP3 player, etc.). If this is correct, the manual is misleading.
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Store Support Sep 05, 2014 12:23PM PDT G-PROJECT Agent
Hi Chris!

Sorry for the confusion as there was a misprint in the user guide. The statement instructing to turn up the volume on the G-ZIP was duplicated from the G-POP user guide which is a similar compact speaker and features the additional volume control on the unit, as well as Bluetooth connectivity.

We are in progress of making the change to update the G-ZIP user guide on future shipments.

Again, I apologize for any confusion,

G-Project Support Team
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Clay Dec 19, 2014 07:25AM PST
will this hook up to my kindle? and play I heart radio stations
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G-Project Support Dec 19, 2014 07:26AM PST G-PROJECT Agent
Hi Clay!

G-ZIP with work with any device that has a 3.5mm headphone jack


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