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G-Zip no sound

Cherish May 27, 2014 06:14AM PDT

I have had my G-Zip for about 8 months now and up until recently I have had no problems with it. Out of nowhere it stopped working. No sound comes out of it. The lights come on correctly and my phone syncs with it when it plugs up. I only use it at work to listen to music from my phone. I dont play it with high volume either, I'd get in trouble. Lol. Please help! Thanks

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G-Project Support May 29, 2014 07:35AM PDT G-PROJECT Agent
Hi Cherish!

Sorry to hear you are having a problem with your G-ZIP. If it powers on and syncs with your phone then it might be a internal problem or connection. That said, I would be happy to help you with a replacement. If you can send us a direct email so your contact information does not appear her on this public thread I will open a ticket and get the process started.

G-Project Support Team
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Sara Sep 10, 2014 02:37PM PDT

I have the exact same problem. I had the G-Zip for two months and it suddenly stopped playing. We tried with many devices and no sound is coming out.
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Store Support Sep 10, 2014 02:37PM PDT G-PROJECT Agent
Hi Sara

Please send us a direct email I will be happy to open a ticket and see if we can get it exchanged for you. The reason I am asking you to send a direct email rather then continuing the process here is that we will need your contact info and we prefer that is not posted here in a public thread.


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