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G-GRIP won't hold any charge

Eric Jun 21, 2015 01:01PM PDT

I recently received a G-GRIP as a gift. When I plug the device into the outlet the red indicator light does not come on. When I turn the device on while still plugged in, it works. But when I disconnected it from the outlet after leaving it plugged in all night, it will not turn on (the red indicator light was not on). Why is it that my G-GRIP will not hold a charge (or even begin to charge) but still have the ability to function when plugged in?

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support@gprojectgear.com Jun 24, 2015 06:17AM PDT G-PROJECT Agent
Hi Eric!

Sorry to hear you are having a problem with your G-GRIP. If you can send us a direct email (support@gprojectgear.com) I will be happy to open a ticket and review some details to see if we can get it exchanged for you.

The reason I am asking you to send a direct email rather then continuing the process here is that we will need your contact info and we prefer that is not posted here in a public thread.

G-Support

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