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G-drop problems

Charles Feb 07, 2015 06:41AM PST

I purchased a G-drop from Target, yesterday, and it is randomly powering off while I am listening to it. My audio source is kept at full volume. Also, while charging, the red light never stops blinking, even after charging all night.

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support@gprojectgear.com Feb 11, 2015 10:16AM PST G-PROJECT Agent
Hi Charles!

I'm sorry to hear you are experiencing a problem with your G-DROP. It sounds like it could be a bad circuit board or connection. Because your G-DROP is a recent purchase we have two options, first we recommend the quickest and easiest option, which yes, is an exchange at the store it was purchased.

For the second option, I can open a ticket and have a RA# and shipping instructions emailed to you so you can mail the G-DROP back to us. Once we receive the unit and our techs will review the problem and they will either repair it or send you a replacement. This process takes longer as it involves shipping to and from as well as any repair time if necessary.

Please let me know what solution is easier for you. If you would like to send it in to us, please send us a direct email as we will need your contact info and we do not want that to appear here in a public post.


G-Support
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Matt Jun 01, 2017 08:52AM PDT
Well I purchased my G-Drop from Wal-Mart just about a month ago. Initially it charged OK. But after using it I started to have the same problem the person that bought theirs from Target almost 2 Years ago. So I see nothing has been fixed with the issue over the two years. What was the issue?
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support@gprojectgear.com Jun 01, 2017 08:54AM PDT G-PROJECT Agent
Hi Matt!

Sorry to hear you are having a charging problem with your G-DROP. If you can send us a direct email (support@gprojectgear.com) I will be happy to open a ticket and review some details to see if we can get it resolved for you.

The reason I am asking you to send a direct email rather then continuing the process here is that we will need your contact info and we prefer that is not posted here in a public thread.

G-Support
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Matt Jun 05, 2017 12:29PM PDT
I shipped the unit Saturday and it just arrived this morning to it's destination.
Thanks for responding.
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Charlie Jun 12, 2017 03:52PM PDT
Ditto! Same thing! It will only play for 30-60 seconds and then power off. Even when charged over night. If reading this before buying it would be really cool of it worked but stay away!
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Garrick Jul 07, 2017 08:38AM PDT
I bought my g-drop from target a while ago but my problem just started the other day. I can turn it on and connect Bluetooth and listen to music but, after that none of the buttons work, volume, next song, play/pause, none of them.
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support@gprojectgear.com Jul 07, 2017 08:40AM PDT G-PROJECT Agent
Hi Garrick!

Sorry to hear you are having a problem with your G-DROP. If you can send us a direct email (support@gprojectgear.com) I will be happy to open a ticket and review some details to see if we can get the problem resolved for you.

The reason I am asking you to send a direct email rather then continuing the process here is that we will need your contact information and we prefer that your information is not posted here in a public thread.

Your G-Support Team

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