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G-Pop will not charge or connect

Darrell Aug 17, 2014 04:08PM PDT

My G-Pop is around 8 months old. All of a sudden it will not charge or connect using Bluetooth. Is there a way to do a hard reset? What else can I try?

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Store Support Aug 19, 2014 01:20PM PDT G-PROJECT Agent
Hi Darrell,

Can you tell me what color lights come on when you plug it in to attempt to charge your G-POP? Are they solid or blinking?

G-Project Support Team
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Mike Aug 28, 2014 05:46PM PDT
My G POP is having a hard time connecting with my iphone 5s (paired) brand new 2 days old. was working perfectly when I first got it.
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Store Support Aug 28, 2014 05:47PM PDT G-PROJECT Agent
Hi Mike!

Most of these pairing issues are a result of swapping Bluetooth sources before terminating the current connection. This sometimes causes G-POP to remain connected or paired to the previous audio device. That said, it sounds like the Bluetooth needs to be reset on your G-POP, as well as on your iPhone 5s.

• To clear the Bluetooth memory on G-POP, press and hold the Pairing button for 5 seconds. This will clear all Bluetooth settings and G-POP should beep twice when complete.

• Next you will want to go into the Bluetooth settings menu on your iPhone 5s and clear / 'forget this device' from the list (and any other devices you may have connected to G-POP previously).

• Now power on G-POP and try searching for Bluetooth compatible devices with your iPhone 5s. After a few seconds it should detect G-POP, at which time you can select G-POP and establish a new connection.

Please let me know if this solution helps. Thanks!

G-Project Support Team

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