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g-GO- no sound

Stacey Jun 21, 2014 07:48AM PDT

Hi! I purchased my G-Go last summer to use in the yard. I have tried it numerous times over the last few months and it played for about 2 minutes and then stopped. I have tried the soft reset, and it still doesn't play. The forward and back buttons work to skip songs, so I know it's paired, but no sound comes out even when I turn up the volume. I have tried it both plugged in and with batteries and still no sound. Is it just dead?
Thanks for any help!

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Store Support Jun 24, 2014 06:54AM PDT G-PROJECT Agent
Hi Stacey!

Sorry to hear you are having a problem with your G-GO. I would be happy to help troubleshoot the issue with you. Does it turn off only when streaming Bluetooth audio? Have you tried connecting it via the line in cable and get the same results?

Please advise as this will help determine our next steps.

G-Project Support Team

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