Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

G boom wont take a charge or play

J. Schutte Jun 03, 2014 03:12PM PDT

I bought my G boom at Target this past December it played and worked well till mid April, now it wont charge or play, i checked charger and it is provideing 12v. I used it almost every day, what should I do?

Up 0 rated Down
Store Support Jun 06, 2014 10:52AM PDT G-PROJECT Agent
Hi J!

Sounds like it could be an internal issue and may need to be replaced. If you can send us a direct email so that your personal contact information does not appear in this public thread. Thanks.

G-Project Support Team
Up 0 rated Down
Dick Dunn Jul 22, 2014 06:49PM PDT
Same thing happened to mine. All lights blink, and then nothing.... Love the G-Boom! Just sucks that it only lasted less than a year.
Up 0 rated Down
James Huff Jul 22, 2014 06:49PM PDT
Same problem with mine. Won't take a charge. With my experience in R/C cars the problem is with LiPo batteries. They don't like to ever be totally discharged or it's a royal PITA to get em back to the minimum charge for the charger to work. Anyway, bought mine June 2nd, used it a lot and it worked great. Didn't use it for about 10 days and now it won't take a charge. It WILL work while it's plugged in, but as soon it's unplugged it turns off. Won't take a charge at all. LiPo's have amazing power delivery but suck at intermittent use. I still got the box and all, probably need to send it in I guess.
Up 0 rated Down
Store Support Jul 22, 2014 06:51PM PDT G-PROJECT Agent
Hi Dick and James

Sounds like both of you are having the same problem which could be an internal issue and/or battery issue and may need to be replaced. If both of you can send us a direct email I will be happy to open a case ticket. I ask that you send a direct email so that your personal contact information does not appear in this public thread. Thanks.

G-Project Support Team
Up 0 rated Down
Adam Shipley Jul 28, 2014 10:54AM PDT
I thought I needed a new power chord but it seems that I am not the only one having trouble charging and playing m g-boom. It worked great up to this point. Help please??
Up 0 rated Down
Store Support Jul 28, 2014 10:54AM PDT G-PROJECT Agent
Hi Adam!

If you can send us a direct email I will be happy to open a case ticket for your G-BOOM charging issue. I ask that you send a direct email so that your personal contact information does not appear in this public thread. Thanks.

G-Project Support Team
Up -1 rated Down
James Aug 01, 2014 04:58AM PDT
Well, been using it on the cord when I'm tinkering with my boat outside. For some reason today the charge light it lit. We'll see how it's working tomorrow.
Up -1 rated Down
Store Support Aug 01, 2014 05:00AM PDT G-PROJECT Agent
Thank you for the update James. Please let me know if you continue to have a problem or if everything seems to be working now. Should you need additional support, please send us a direct email and we will look into a replacement for you.

Thanks and have a great weekend!

G-Project Support Team
Up 0 rated Down
Store Support Sep 25, 2014 06:40AM PDT G-PROJECT Agent
Hi Mario!

Sorry to hear you are having a charging problem with you G-BOOM. If you can send us a direct email I will be happy to open a ticket and see if we can get it exchanged for you. The reason I am asking you to send a direct email rather then continuing the process here is that we will need your contact info and we prefer that is not posted here in a public thread.

G-Support
Up -1 rated Down
Bryan Feb 11, 2015 11:35AM PST
Seem like I'm having the same issue as everyone else here. I love the speaker and hope we can get this resolved. How do I open up a ticket?
Up -1 rated Down
G-Project Support Feb 11, 2015 11:39AM PST G-PROJECT Agent
Hi Bryan!

Please send us a direct email at support@gprojectgear.com and we will review your individual case and get some information to determine our options.

G-Support
Up 1 rated Down
Hunter May 15, 2017 10:25AM PDT
I fully charged my g boom and when I press the power button the lights will either flash and turn off or not turn on at all when I press the power button. The red charging indicator will also blink occasionally while charging and the speaker will not turn on during charging and will not let me play music during charging. It will also not sync with my phone.
Up 0 rated Down
Petra Ortiz May 15, 2017 10:25AM PDT
Dear G-Project,

I purchased my G-Boom as a present to myself for x-mas and I have taken care of it, as in no falls whatsoever. Its only the beginning of April and I have only owned the G-boom for a quarter of a year and out of the blue it won't charge or turn on. I absolutely love this speaker and I love taking it with me to the skate park. I can't imagine life without it and I am absolutely bummed out that I can use it anymore. Please G-Project, help me out!

Sincerely,
Petra
Up 0 rated Down
G-Project Support May 15, 2017 10:27AM PDT G-PROJECT Agent
Hi!

Sorry to hear you are having a problem with your G-BOOM. If you can send us a direct email (support@gprojectgear.com,) I will be happy to open a ticket and review some details to see if we can resolve the problem for you.

The reason I am asking you to send a direct email rather then continuing the process here is that we will need your contact info and we prefer that it is not posted here in a public thread.

Your G-Support Team
Up 0 rated Down
Robin Jun 12, 2017 06:10PM PDT
My G-Boom will not take a charge and will not stay on (blue light appears when I turn it on, than immediately turns off. Just purchased last summer 2106 and do not want to buy another one. This is a great speaker.
Up 0 rated Down
G-Project Support Jun 12, 2017 06:10PM PDT G-PROJECT Agent
Hi Robin!

Sorry to hear you are having a problem with your G-BOOM. If you can send us a direct email (support@gprojectgear.com,) I will be happy to open a ticket and review some details to see if we can resolve the problem for you.

The reason I am asking you to send a direct email rather then continuing the process here is that we will need your contact info and we prefer that it is not posted here in a public thread.

Your G-Support Team
Up 0 rated Down
Danny Jun 05, 2018 02:08PM PDT
my G Boom won't turn on anymore and I don't know why



Up -1 rated Down
G-Project Support Jun 05, 2018 02:08PM PDT G-PROJECT Agent
Hi Danny,

Sorry to hear you are having a problem with your G-BOOM. If you can send us a direct email (support@gprojectgear.com,) I will be happy to open a ticket and review some details to see if we can resolve the problem for you.

The reason I am asking you to send a direct email rather then continuing the process here is that we will need your contact info and we prefer that it is not posted here in a public thread.

Your G-Support Team
Up 0 rated Down
jaden reed Nov 17, 2019 05:52AM PST
My G boom is not holding any charge whatsoever. I charged it for days and after it was unplugged it died immediately.
Up 0 rated Down
G-Project Support Nov 17, 2019 05:52AM PST G-PROJECT Agent
Hi!

Sorry to hear you are having a problem with your G-BOOM. If you can send us a direct email (support@gprojectgear.com,) I will be happy to open a ticket and review some details to see if we can get it resolved for you.

The reason I am asking you to send a direct email rather then continuing the process here is that we will need your contact information and we prefer that information is not posted here in a public thread.

Your G-Support Team

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

Contact Us

beee9aeb1455f2a661c87f9e550b33be@g-project.desk-mail.com
http://assets2.desk.com/
false
tweet_g_project
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete