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Bluetooth noise?

James Marsh May 19, 2014 10:02PM PDT

I just received my gboom and pairing it with my samsung note 3 and not turning the bluetooth volume up as high as it can be on my phone. i can hear noise like static under the music and between tracks its highly noticeable. If I connect through headphone jack theres no noise at all. i have a couple of other bluetooth devices including one in my car that has no noise through bluetooth. do i have a defective unit?

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G-Project Support May 21, 2014 06:50AM PDT G-PROJECT Agent
Hi James!

Thank you for you email and I'm sorry to hear you are receiving static while streaming. I would be happy to help troubleshoot the issue with you. First, make sure your streaming device and the G-BOOM are within the recommended range (30'-33'). Also check to see if there are any Bluetooth updates for your Samsung Note3. We can also try to establish a new Bluetooth connection by resetting your G-BOOM, as well as on your Samsung Note3.

• To clear the Bluetooth memory on the G-BOOM, press and hold the Pairing button for 5 seconds. This will clear all Bluetooth settings and the blue LED light on the front of the unit should start flashing, indicating that G-BOOM is searching for a compatible Bluetooth device.

• Next you will want to go into the Bluetooth settings menu on your Samsung Note3 (and any other devices you may have connected to the G-BOOM previously) and delete / 'forget this device' from the list completely.

• Now with G-BOOM powered on, try searching for Bluetooth compatible devices under the Bluetooth settings menu of your Samsung Note3. After a few seconds it should detect G-BOOM, at which time you can select G-BOOM and establish a new connection.

Please let me know if this solution helps. Thanks!


G-Project Support Team
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james marsh Jun 06, 2014 08:47AM PDT
i am 5 ft from it and ive tried your solution and have paired other phone like a iphone and ipad to it and it is still having noise. i can take video of the problem. what else can i do?
Up 2 rated Down
Store Support Jun 06, 2014 08:47AM PDT G-PROJECT Agent
Hi James!

Thank you for the confirmation. It sounds like it could be an internal issue, perhaps a loose wire or connection. Because your G-BOOM is a recent purchase we have two options, first we recommend the quickest and easiest option, which is an exchange at the store it was purchased.

For the second option, I can open a ticket and have a RA# and shipping instructions emailed to you so you can mail the defective G-BOOM back to us. Once we receive the unit and our engineers review the problem, they will either repair it or send you a replacement. This process takes longer as it involves shipping to and from as well as any repair time if necessary.

Please let me know what solution is easier for you. If you wish to ship it back to us, please send us a direct email so your contact information does NOT appear hear on this public thread. Thanks!

G-Project Support Team

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