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G-Boom Battery

May May 02, 2014 07:28AM PDT

I just bought a G-boom and it only works when I have it plugged in. I have charged it and waited for red light to turn off and when I unplug from outlet and press the power button the white light comes on for a split second then shuts off. Is there something I am doing wrong or did I just get a broken one?

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G-Project Support May 05, 2014 06:35PM PDT G-PROJECT Agent
Hi May!

I'm sorry to hear you are experiencing a problem with your new G-BOOM. It sounds like it could be something internal, perhaps a battery issue or connection problem. Because the G-BOOM is a recent purchase we have two options, first we recommend the quickest and easiest option, which is an exchange at the store it was purchased.

For the second option, I can open a ticket and have a RA# and shipping instructions emailed to you so you can mail the defective G-BOOM back to us. Once we receive the unit and our techs review the problem, they will either repair it or send you a replacement. This process does take longer as it involves shipping to and from, as well as any repair time if necessary.

Let me know what solution is easier for you. If you wish to send it back to us, please send us a direct email rather then reply here in a public thread as you will need to supply your contact information.

Thanks!

G-Project Support Team

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