Sep 03, 2013 06:49PM PDT
I would be happy to help troubleshoot the issue with you. It sounds like maybe the Bluetooth needs to be reset on the G-GRIP
To clear the Bluetooth memory on the G-GRIP, press and hold the Pairing button for 5 seconds. This will clear all Bluetooth settings and the blue LED light on the unit should start flashing, indicating that the G-GRIP is searching for a compatible Bluetooth device.
Next you will want to go into the Bluetooth settings on your smartphone (and any other devices you may have connected to the G-GRIP previously) and clear / 'forget this device' from the list.
Now try searching for Bluetooth compatible devices with your smartphone and it should detect the G-GRIP, at which time you can establish a new connection.
Please let me know if this solution helps. Thanks!
Dec 31, 2013 12:59PM PST
Hi Eric! I am sorry to hear about the problem with your new G-BOOM. If you can send me a direct email I would be happy to help you, this way your contact info does not appear on this public thread. thanks!
Apr 02, 2014 11:40AM PDT
I am sorry to hear you are having a problem with your G-GRIP. I would be happy to help you with a replacement. If you can send me a direct email so your contact information does not appear in this public thread, I will get the process started.