Apr 21, 2015 09:40AM PDT
Sorry to hear you are having a problem with your G-BOOM. Unfortunately we do not sell replacement parts for any of speakers other than replacement chargers/power adapters. I am not sure who you spoke with in customer service previously, but if you can send us a direct email I will be happy to open a ticket and review some details with you to see if the problem with your G-BOOM would be covered under warranty so we can get it exchanged for you. The reason I am asking you to send a direct email rather then continuing the process here is that we will need your contact info and we prefer that is not posted here in a public thread.