Support Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Bluetooth

Nancy Apr 08, 2015 10:12AM PDT

Can't pair. Blue light blinks but iphone can't pair nor ipad. Always worked before.

Up 1 rated Down
G-Project Support Apr 21, 2015 06:15AM PDT G-PROJECT Agent
Hi Nancy!

Most of these pairing issues are a result of swapping Bluetooth sources before terminating the current connection. This sometimes causes G-GO to remain connected or paired to the previous audio device. It sounds like the Bluetooth needs to be reset on your G-GO, as well as on your Bluetooth streaming device which usually resolves the issue. Ive pasted the instructions below to walk you through the steps:

• To clear the Bluetooth memory on the G-GO, press and hold the Pairing button for 5 seconds. This will clear all Bluetooth settings and the blue LED light on the front of the unit should start flashing, indicating that G-GO is searching for a compatible Bluetooth device.

• Next you will want to go into the Bluetooth settings menu on your audio streaming device (and any other devices you may have connected to the G-GO previously) and delete / 'forget this device' from the list completely.

• Now with G-GO powered on, try searching for Bluetooth compatible devices under the Bluetooth settings menu of your audio streaming device. After a few seconds it should detect G-GO, at which time you can select G-GO and establish a new connection.



G-Support

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)

Contact Us

beee9aeb1455f2a661c87f9e550b33be@g-project.desk-mail.com
http://assets2.desk.com/
false
tweet_g_project
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete