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No sound using Mac Yosemite OS even though it's Paired

Larry Zamba Jan 29, 2015 07:38AM PST

I just upgraded my G-Boom to Yosemite on my MacBook Air and while it paired it won't play out any sound. The only way it works is if I plug a cord straight into it. What's the solution? This seems to be a universal problem.

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G-Project Support Feb 01, 2015 08:36AM PST G-PROJECT Agent
Hi Larry!

There could be a couple of reasons for this and I would be happy to help troubleshoot this issue with you

First, please make sure that the 3.5mmm Line-In cable is not connected to your G-BOOM if you are trying to pair and stream Bluetooth audio as connected Line-In cable will automatically switch G-BOOM to AUX mode and override any established Bluetooth connection or prevent new ones .

Another suggestion is to check your sound output settings on your MacBook Air. In the iOS system preferences, under 'sound', you should see an Output option where you should be able to select a device for sound output. If G-BOOM is successfully paired with your MacBook Air it will show up as an option.

Also make sure the 'Mute' box is not checked, as this would prevent any sound to heard.

Please let us know if these suggestions helped.


G-Support
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G-Project Support Feb 18, 2015 06:27AM PST G-PROJECT Agent
Hi Larry!

There is no firmware update for G-BOOM however you may want to check with Apple to see if there is an iOS or Bluetooth update.

If your iPhone successfully connects/pairs with your G-BOOM and plays via Bluetooth then the problem does not appear to be with your G-BOOM. G-BOOM can only be paired with one device at a time, so if you are not able to connect/pair your Macbook Air, it could be that your iPhone may still be connected/paired to your G-BOOM.

The easiest way to determine this is to go into the settings on your iPhone and turn 'Off' Bluetooth. Next, go in to the settings of your Macbook Air and make sure your Bluetooth is turned 'On'. Under the icon it should say 'Now discoverable as... [your laptops name].

Then with G-BOOM turned 'On' and in range your laptop, press and hold the pair button on G-BOOM for 5 seconds to reset the Bluetooth. The blue LED on the front of the G-BOOM should begin flashing, indicating that it is searching for Bluetooth compatible devices and 'G-BOOM' should appear under devices in your Bluetooth settings window. Click the 'Pair' button and it should establish a connection between the two.



G-Support
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Larry Zamba Feb 18, 2015 06:27AM PST
Hi G-Support,

Unfortunately not.

1 - I don't have any direct connection going from the computer to the auxiliary port of the G-Boom. 2 - Under Sound in the System Preferences there is no option for the G-Boom.
3 - There is however a bluetooth symbol on the desktop menu. When I use the pull down menu and try to connect with G-Box manually, I get no response. The G-Boom struggles to connect with something.

I got a new G-Boom today. Same issue.

My iPhone plays just fine through bluetooth to the G.

Is there a firmware update for the G-Boom, or a update for the Mac?

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